FAQs

Q: How do I change or cancel my order?

A: We fulfill orders quickly, and once your order has been processed in our system and with the printer, it cannot be cancelled or changed. This generally occurs within the first 24 hours after placing your order but sometimes as quickly as within 1 hour of placing your order. To request an order modification or cancellation, please contact us immediately by phone (516-466-1227) or email (you can reply to the order confirmation you received) and we will do our best to accommodate your request. Please refer to your order number when contacting us.

Q: How much do you discount?

A: It depends on what you order, but most items on our site are discounted every day. More Than Paper... strives to give you the best prices possible. We do not use, or publish, discount codes - if an item is on sale it will say so right on the product order form. If you see a discount code listed on a third-party web site, please know that it is not a real discount code to be used on our site.

Q: What forms of payment do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Q: Was I charged twice for my order?

A: For orders made with a credit card, we place an authorization hold on your debit/credit card when you initially place an order. Once we process the order in our system, the order total is charged but sometimes the initial authorization hold will still show on your credit card account history. The authorization hold will typically drop off your transaction history in a few days after we charge your card. If you have any questions about credit card charges from More Than Paper on your account, please contact us so that we can help you.

Q: I don't want to order via the internet, can I talk to a real person?

A: Yes! More Than Paper... is known for its personal service. Please feel free to call us at 516.466.1227 and one of our representatives will be glad to assist you with your order.

Q: How long will it take to get my order?

A: For stationery orders, it depends upon the vendor you choose. We list estimated production times on each product that we offer (note that these are estimates only and we cannot be held responsible for delays out of our control at the printer). Note that shipping time is additional and most printers offer expedited shipping options.

Q: Do I pay sales tax?

A: If your order is being shipped outside New York State, then there is no sales tax. For orders shipped within New York State, appropriate sales tax will be charged.

Q: Do you include an invoice or pricing with the shipped items?

A: We treat each order as a gift, whether it’s for yourself or a loved one. All shipments will include an order packing slip, but will not display any pricing.

Q: Are there shipping charges?

A: Yes, all of the vendors that More Than Paper works with charge for shipping and we choose to keep our product pricing low every day instead of offering free shipping. If you are ordering items by different designers, you may receive packages from different facilites. If you are concerned about your shipping fees, please do not hesitate to contact us before placing your order.

Q: Do you offer expedited shipping?

A: Many of our vendors DO offer expedited shipping options. Please note the expediting your shipping method ONLY affects how it the product is delivered. It DOES NOT expedite production time.

When expedited shipping upgrades are a flat fee, we will offer the option to you on our order forms (note that expedited shipping upgrade charges may change due to excessive weight and also by location, especially outside the 48 contiguous states). We will notify you if there are any differences in your shipping total before processing the order). If you desire to upgrade your shipping method and we do not offer it to you on the order form, feel free to contact us via phone or e-mail to get rates from us or note it in the comments section on your order form and we will contact you

Q: What methods do you ship?

A: We utilize a variety of shipping methods to get our products to you. USPS, Fedex and UPS are the most common. If you are shipping to an address that only accepts one method of delivery, be sure to note that in the comments section at checkout, or contact us before placing your order to check on shipping method availability.

Q: How do I track my order?

A: We will send you a shipping confirmation when your items ship (note that you may get multiple confirmations if your items are shipping from different facilities). You may also use this link to look up your order: https://www.morethanpaper.com/look-up-order-history.htm. Note that most orders will remain as “Pending” status until they are “Shipped.”

Q: Do you ship internationally?

A: Yes, we will ship to countries outside of the United States. However, many of our vendors will not do this for us – so we will have to receive the package here first and then reship it to you. Unfortunately, shipping internationally can be costly and will need to be estimated on a case by case basis. When you check out, we encourage you to use a credit card (not PayPal) so that your credit card will not be charged (just authorized). Once we receive your order details, we will email you with the estimated shipping fees. If you choose to accept, we will modify your order accordingly. If the shipping charges are outside of your budget, then we can cancel your order and void the credit card authorization.

Q: There are so many items to choose from. Can someone point me in the right direction?

A: Yes! We'd be happy to help you. Tell us as much as you can about what you are looking for (style, theme, budget, etc.) and we'll let you know which vendors or items match your criteria. Email us at [email protected].

Q: I want to buy some items, but don't want to give my credit card number over the internet. What can I do?

A: We use secure servers (verified through TrustedSite) for all of our credit card transactions. However, if you are uncomfortable paying via the internet, you can send us an email with your phone number and we can call you to place your order via phone. We recommend you print out your shopping cart to make it easier to relay the order to one of our representatives (alternatively, you can fax your order to 516.467.1370 24hrs a day).

Q: What is your return policy?

A: Our items, both personalized and non personalized, are not returnable or exchangeable.

Q: Where is my confirmation email?

A: An order confirmation email is sent immediately upon placing your order. If for some reason, you did not receive an email, please check your spam folder and add [email protected] to your safe senders list. If you cannot find your order confirmation email, please feel free to contact us so we can check if you possibly made an error typing in your email address. Once your order ships, you will also receive a shipment notification(s) including your tracking number(s).

Q: What if a mistake was made on my order?

A: We pride ourselves on attention to detail. However, mistakes can happen, and if the error was on our part, we will reprint the item at no charge to you AS LONG AS IT IS REPORTED TO US WITHIN 7 DAYS OF RECEIVING YOUR ORDER (unfortunately, after that time period, corrections would have to be made at your expense). However, if the mistake was yours, we ask that you notify us immediately and we will work with you to have the item reprinted at a discount. Thus, please check your order carefully before submitting it to us or purchase a proof (when available) to see exactly what the item will look like before it prints. We also ask that you check your order confirmation that is e-mailed to you immediately after placing your order. If there are any mistakes on your order confirmation, please contact us immediately, We will make every effort to try to correct your error before it is printed, however we cannot guarantee this unfortunately.

Q: What if the product looks different in person than it did on-line when I ordered?

A: We make every effort to portray and describe our products as best as possible. However, computer screens vary from each other, scans do not always portray the product colors exactly, and there can be variances in color due to variations in the printing process. If you are particularly concerned about the color of an item, please contact us before placing your order as we cannot be held responsible for these variances in color.

Q: What is a proof?

A: A proof is a digital rendering of your finished product that we will email to you. Note that there can be slight variances between proofs and actual products, especially when it comes to color. If you want to see what your item will look like before it goes to press, we suggest ordering a proof.

Q: Can I pre-order birth announcements if I don't know the sex of my baby?

A: Yes! Just pick out a boy and a girl announcement. We'll write up both orders and keep them on file. When the baby is born, call us (most clients call us from the hospital!) and we'll order the appropriate announcement ensemble. We collect your credit card information when you place your order, but we will not charge it until after baby is born (unless you order envelopes in advance).

Q: Can I get my envelopes pre-shipped?

A: Yes! All of our birth announcement vendors will pre-ship plain or printed envelopes ahead for a small fee.

Q: Do you carry Bar/Bat Mitzvah Invitations?

A: YES! We carry several lines. Due to the customized nature of these products, we suggest you contact us to discuss and order.

Q: How do I change the ink cartridge on my Three Designing Women stamp?

A: We suggest you visit this page to see a video on how to change the ink cartridge.